Refund policy
Last updated 9 October 2026Plans are digital and open the moment your payment confirms, and crypto transfers can't be reversed — so please read this before you pay. Try the free preview lessons first to see if Elyvanta suits you.
The short version
- Once a plan is active, it isn't refundable — including if you stop using it before the 365 days end.
- Send the exact amount shown at checkout. What arrives must match after any exchange or wallet fees.
- Overpaying is accepted and the extra isn't refunded. Underpaying doesn't unlock the plan automatically.
- If something went wrong on our side, we'll fix it or refund you.
When we do refund (or put it right)
- You paid twice for the same checkout — we'll refund the second payment, or extend your plan if you prefer.
- You paid correctly but access never opened because of a problem on our side — we'll activate it, or refund you if we can't.
- We remove the main thing you paid for (for example, a course is withdrawn) — we'll offer another course, extra time or a partial refund for the unused period.
Payments that don't match
- Overpayment: if more than the exact amount arrives, the plan is activated and the difference isn't refunded.
- Underpayment: if less arrives (often because an exchange took a fee), the plan won't open automatically and there are no top-ups. Contact us with the transaction hash and we'll review it, but we can't promise access or a refund.
- Late payment: an exact payment up to 24 hours after the checkout expires is still accepted automatically. After that, contact us with the transaction hash.
- Wrong network, token or address: payments sent anywhere other than USDT (BEP20) on BNB Smart Chain to the address shown at checkout may be lost for good. We'll help if we can, but we can't guarantee recovery.
Upgrades and coupons
- Upgrading from one course to the complete roadmap is charged at the full complete-roadmap price; the course you already have isn't credited or refunded.
- Coupon discounts aren't paid out as cash and can't be applied after you've paid.
How refunds are paid
- Refunds are paid in USDT on BNB Smart Chain to the wallet the payment came from, for the USDT amount we received — not its value in rupees or any other currency.
- Network fees for sending the refund may be deducted.
- We don't refund to a different wallet unless you can show you control the sending one.
- Approved refunds are usually sent within 7 working days.
How to ask
Write to our support email (being set up — it will be listed here) within 7 days of the payment, from the email on your account, with your order number (on your Transactions page) and the transaction hash. Nothing here affects rights you have under consumer protection law that can't be excluded. See also the Terms of service.